An extended-stay motel in Anchorage, Alaska, has earned an “F” rating with Better Business Bureau for failing to respond to complaints.
Travel Inn has accrued eight complaints in more than two-years—six of which remain unanswered—from customers who attempted to claim refunds but were unsuccessful. Complainants tell BBB serving Alaska, Oregon and Western Washington that deposits and full payments were made upfront for rooms, but the guests left early due to room quality and cleanliness and were unable to receive refunds.
Read BBB’s June 2012 release Hotels: Check Out Before Checking In for tips on staying happy during a stay.
It is always best to view a room before making payments or signing contracts; the next best option is to check potential motels’ BBB Business Reviews at alaska.bbb.org.
About your BBB serving Alaska, Oregon and Western Washington:
For 100 years, BBB has been advancing marketplace trust. BBB is a neutral not-for-profit organization that helps consumers find businesses, brands and charities they can trust. For more information on ethical business standards, BBB Accreditation, BBB Business Reviews, Charity Reviews, complaints, events and anti-fraud tips, contact BBB or visit www.bbb.org.
