Whidbey Furniture of Oak Harbor, Wash., has earned an “F” rating with Better Business Bureau after multiple complaints concerning deliveries.
Within the past 36 months, Whidbey Furniture has collected seven complaints with BBB, including six that remain unanswered. Some customers claim the business failed to deliver furniture as promised; others allege that timely refunds were not received.
Relax and use BBB’s SOFA when considering furniture purchases:
Shop around for service, quality, price, and credit terms—before purchasing.
Observe sales; keep an eye out for seasonal, "clearance" or "discontinued" items.
Find out the exact terms of warranties, returns and deliveries.
Ask questions. Make sure to completely understand the sale; get specifics in writing.
BBB serving Alaska, Oregon and Western Washington advises consumers to put their feet up, rest easy, and use bbb.org before buying.