Internet retailers selling Halloween costumes and accessories may be doing more tricking than treating, warns Better Business Bureau.
“Shoppers make time-sensitive purchases around the holidays so delivery delays are the biggest concern,” says Robert W.G. Andrew, CEO of BBB serving Alaska, Oregon and Western Washington. “We also hear about product problems where consumers have difficulty reaching companies and getting refunds, especially with seasonal shops that close soon after the holidays.”
Spirit Halloween or spirithalloween.com, based in New Jersey, has an “F” rating due to several unanswered complaints and the length of time taken to resolve issues.
To avoid saying “Boo!” to bad service, find BBB Business Reviews at
bbb.org and review tips to
Overcome Fear of Buying Halloween Costumes Online.
About your BBB serving Alaska, Oregon and Western Washington:
For 100 years, BBB has been advancing marketplace trust. BBB is a neutral not-for-profit organization that helps consumers find businesses, brands and charities they can trust. For more information on ethical business standards, BBB Accreditation, BBB Business Reviews, Charity Reviews, complaints, events and anti-fraud tips, contact BBB or visit www.bbb.org.
